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Technical Support
Questions
Before contacting ITJ staff to report a
technical difficulty with accessing ITJ or to ask for help,
please read the following. If this information does not
help, and you are having difficulty accessing pages on this
website or entering a class you are registered for, please
complete the following Problem
Report Form. If you have questions
about a course you are enrolled in, please contact the
course's learning facilitator from within the course. If you
have other questions about the the Institute, please
complete the ITJ Feedback
Form.
The Institute for the Teaching of
Japanese website has been designed to be accessible by most
common browser programs. Several key resources can only be
accessed by frame-enabled browsers such as Netscape Navigator
versions 2.01 or more
recent and Microsoft
Internet Explore 3.02 or
more recent. If you are
using an earlier version of either of these two browsers, we
recommend that you upgrade to a later version by visiting
Netscape's or Microsoft's website.
ITJ classes can be accessed with
any Java-enabled browser such as Netscape Navigator versions
2.01 or greater and Microsoft Internet Explore 3.02. It is
also important that the Java script capabilities of your
browser be turn on.
For Netscape Navigator, you can
check to see if the Java capabilities of your browser are
turned on or not by doing the following:
- With the browser window open,
select the "Options" menu item and select "Network
Preferences" from the menu.
- Next, select the "Languages"
tab to open a new window.
- The two boxes next to the terms
"Enable Java" and "Enable JavaScript" should be
checked.
- If they are, Java is working
and you may select "OK" and return to using the
website.
- If these two boxes are
not checked, please select in each box to
insert an "X" in the box. Next select ""OK"" to return to
the normal browser window.
- If you are activating the Java
functions for the first time, you will need to select the
"File" menu item and select "Quit". After this, you will
need to start the browser again. It is not necessary to disconnect from your Internet service
provider to start your browser again.
If you are using Microsoft Internet
Explorer, you can check to see if the Java capabilities of
your browser are turned on by doing the following:
- With the browser window open,
select the "View" menu item and select "Options" from the
menu that is now displayed.
- Next, select the "Security" tab
to open a new window.
- A series of four small boxes in
the lower portion of this window, under "Active Content"
should all be checked.
- If they are, Java is working
and you may select "OK" and return to using the
website.
- If these four boxes are
not checked, please select in each box to
insert an "X" in the box. Next select ""OK"" to return to
the normal browser window.
- If you are activating Java
functions for the first time, you will now need to select
the "File" menu item and select "Close". After this you
will need to start the browser again. It is
not
necessary to disconnect
from your Internet service provider to start your browser
again.
Problem
Report Form.
Please provide information
to the items below which are appropriate to your problem or
difficulty. The items in bold are
mandatory.
Name:
E-Mail Address:
The address or URL of the page you
are having difficulty accessing:
Date and time the problem
occurred:
Name and version of the browser
you are using:
If an error message was reported on
your screen, what did it say?
Please describe the problem or
difficulty you experienced.
Please be as specific as possible.
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